Privacy Policy

Overview

At P1 we are committed to maintaining the highest standards of security, transparency, and integrity in the handling of personal information. We recognize the importance of protecting your privacy and ensuring that your personal data is processed lawfully, fairly, and securely.

To provide you with our Services, we must collect certain information about you. We only collect information that is necessary for the provision of our Services, and we handle all personal data with the utmost care.

Any information we receive about you is subject to strict controls designed to minimize the risk of misuse, including unauthorized access, disclosure, alteration, or destruction. This Privacy Policy applies to:

• Visitors to our Website
• Individuals who register for or use our Services
• Affiliates and partners
• Any person who contacts P1 by email, live chat or other communication channels

Please read this Privacy Policy carefully, together with the P1 General Terms & Conditions, P1 Cookie Policy, and any other documents referenced herein. For the purposes of this Privacy Policy, “personal information” means any data that can identify you as an individual (for example name, address and contact information).

What information do we collect? And how do we collect it?

Information you provide to us

To open an account or use P1 services, you will be asked to provide identifying information about yourself, including your name, address, date of birth, email address and other contact details (“Account Information”). 

You may also be required to provide documents to verify this information, such as a passport, national ID, proof of address, occupation, nationality, country of birth, source of funds, source of wealth or other supporting documentation (“Identification Information”). 

You will also be asked to create login credentials for your P1 Client Section, including a username and password (“Profile Information”). In order to make payments for our services, you may be required to provide payment details and related information necessary to process the transaction (“Payment Information”). 

Throughout our relationship, we may request additional information to comply with our legal obligations, including anti-money laundering and identity verification requirements (“KYC/AML Information”).

Information we collect when you use our website or client area

Our website uses cookies and similar technologies to provide you with a better experience, support fraud prevention and enable analytics. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy. 

For the detection and prevention of fraud and cyber-crime, we collect information such as device identifiers, session data and IP address (“Device Information”) to help verify the legitimacy of account access.

 We also collect information about your interactions with our website and client area, including browser type, pages visited, login times, product engagement, IP address and other information relating to your use of our services (“Usage Information”).

Public information

For individuals who are not registered users, we may contact you using publicly available information or information from third parties, where you have consented to such sharing, to inform you about products or services that may be relevant to you. Such sources may include social media platforms, company registries and publicly accessible directories.

Transactional information

Once your account is active and you begin using our services, we will collect, process and store information relating to your use of P1, including financial and transactional information. This information includes the amount, source of funds, exchange rate, recipient name and account details (together, “Transaction Information”).

Information about you that we receive from third parties

To protect ourselves and our customers against fraud and to comply with legal and regulatory obligations, we verify the information you provide using anti-fraud agencies, electronic identity verification services and other third-party providers. During verification, we may receive information about you from such services, which may include biometric verification data used to confirm your identity, where permitted by law. We may also receive information from credit reference agencies or sanctions and watch-list screening providers, where required.

Communications

All calls, emails and other correspondence with P1 may be recorded or retained for quality control, training, evidentiary and regulatory purposes. Any information you disclose to us will be held in accordance with applicable law (“Communication Information”).

Security of personal information

We store all personal information electronically and, where applicable, physically in a manner designed to ensure confidentiality, integrity and availability. Data is stored on secure servers protected by firewalls and other security controls. We use up-to-date security software and restrict access to authorised personnel only. While transmission of data over the internet can never be completely secure, we take reasonable steps and implement appropriate technical and organisational measures to safeguard your personal information.

Who we share your information with

We limit access to your personal information to those who have a genuine business need to know it, such as but not limited to, our staff, professional advisors, and business partners, suppliers, and subcontractors that we use in connection with the running of our business for the purposes set out in this Privacy Policy (for example, our website hosting service, payment gateways, brokers with whom we have a mutual relationship, credit reporting or reference agencies, brokers, and third parties that we have engaged in order to provide us with administrative, regulatory, compliance or insurance services). Third parties we share your personal information with, include:

• the provider of our platform (our “Platform Provider”), which stores personal information entered into our platform on its servers and may access your personal information when undertaking maintenance and support services in order to ensure that our platform runs smoothly.
• our appointed regulated broker that provides your trading account (our “Broker”) and with which we will share your Identity Data, Contact Data, and Trading Data; and
• our appointed trade copier (our “Trade Copier”), which provides software used to copy trades across multiple trading accounts and will have access to your account username and password.

If you make a payment via our Website, your Financial Data is sent to the payment processing service that you select. Please refer to the privacy information provided by the relevant payment processor for further details.   

Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We or the third parties mentioned above occasionally also share personal data with:

• our and their external auditors (for example, in order to audit accounts) in which case the recipient of the information will be bound by confidentiality obligations;
• our and their professional advisers (such as lawyers and other advisers), in which case the recipient of the information will be bound by confidentiality obligations;
• law enforcement agencies, courts, tribunals, and regulatory bodies to comply with our legal and regulatory obligations; and
• other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency – usually, information will be anonymized but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.

International transfers of your information

Some of the third parties with whom we share your information may be located outside the European Economic Area. Where international transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under applicable data protection law, to ensure that your personal information remains adequately protected.

How long we keep your information

If you have registered an account on our website or client area, we will retain your information for as long as your account remains active. If you delete your account or request us to do so, we will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax, accounting or reporting requirements. 

In determining the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data and whether those purposes can be achieved through other means. In some cases, we may anonymise your data for research or statistical purposes, in which case it may be used indefinitely without further notice to you.

Your rights, consent and objections

You have the right to withdraw your consent to the processing of your personal information at any time where processing is based on consent by contacting us using the details in ‘Contact Us’ below. Withdrawing consent may prevent us from providing some or all of our services to you, but it will not affect the lawfulness of processing carried out before the withdrawal. 

You may also have the right to access your personal information, request correction of inaccurate data, request deletion where legally permissible, restrict processing, object to processing carried out on the basis of legitimate interests, and request data portability. 

If you object to processing based on legitimate interests, we will assess whether there are compelling legitimate grounds for the processing which override your interests, rights and freedoms. You cannot object to processing required by law or necessary to fulfil a contract to which you are a party. You may object to marketing communications at any time. P1 does not rely solely on automated decision-making that produces legal or similarly significant effects without human involvement.

What if I am unhappy?

If at any time you are not happy with how we handle your personal information, you can make a complaint to us. For further information, please see our Dispute Resolution & Complaints Handling Policy.

We would really like the opportunity to set things right with you, but you also have the right to raise any data protection concerns with a data protection authority directly if you are unhappy with the way we are handling your personal information.

External links

Our website may contain links to third-party websites that may have privacy policies or statements that differ from our own. We are not responsible for the practices of these websites and encourage you to review their privacy policies before providing any personal information.

Updates to this Privacy Policy

This Privacy Policy may be amended from time to time to comply with legal requirements or for legitimate business purposes. Any changes will be posted on this page and, where appropriate, notified to you by email or through our website. Please check back regularly for updates.

Account deletion

To delete your account and all associated data, please contact our support team at [email protected]. We will process your request in accordance with GDPR and other applicable data protection laws, subject to any legal or regulatory obligations requiring us to retain certain information.

Contact Us

If you would like to contact us regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Office at:

PEAK1 Proprietary Markets Ltd

Promitheos 14
Nicosia 1065
Cyprus

Email: [email protected]
Website: www.p1prop.com

If you have concerns about how your personal information is handled, you may also contact the supervisory authority responsible for data protection in Cyprus:

Office of the Commissioner for Personal Data Protection 

Iasonos 1
Nicosia 1082
Cyprus 

Website: dataprotection.gov.cy